Frequently Asked Questions
Can you help me learn English for free?
I am a qualified, experienced English teacher, this is my job. Unfortunately I am not able to give free lessons.
Can I pay by credit card?
Yes, on the Preply platform, you can pay by credit card or Paypal.
Can I pay after the lesson is completed?
No, all lessons must be paid in advance.
Can I book a lesson for today?
Lessons should be booked at least 12 hours in advance, to guarantee high quality, professional lessons and a convenient lesson time for you.
Can I arrange the time and date of my lesson before I pay?
Yes, but you must pay for the lesson in advance to confirm the booking.
Do I need special equipment?
A headset with earphones and a microphone works best with a PC or laptop. Verbling recommends using Google Chrome or Firefox. You will need a fast and stable internet connection in order to have good quality video and audio (check here for more information).
What if I have technical problems during the lesson?
Unfortunately Emma cannot reschedule the class if you have technical problems. However, if the problems are due to Emma's computer or internet, the lesson will be rescheduled.
Can I reschedule a lesson?
You can cancel or reschedule lessons more than 24 hours before the scheduled start time without any charge. If you cancel or reschedule in less than 24 hours, you will be required to pay for the lesson. Additionally, if you do not arrive for the lesson and have not cancelled or rescheduled, you will be charged the full price.
Can I cancel a course?
This is not usual practice, once a course has been booked, Emma immediately starts working on creating a course for you. However, it is possible to cancel the lessons and book them with another teacher on Preply. It is not possible to receive a refund from Preply.
What if I arrive late for the lesson?
If you arrive late, you will lose that time. Emma will always wait for 30 minutes, if you do not arrive after 30 minutes, you will be charged for the lesson.